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Nafeeza N

1 reviews | Active since May 2024

18 Feb 2025, 18:48

Msc Cruise Hollard TRAVEL

Msc travel insurance taken out with hollard which is compulsory. I think we should be give a choice to use other insurance company. I have a pending claim for my msc ticket. It's frustrating with the amount of time I spent contacting msc cruises and now with Hollard. I submitted my medical information. Anything further you have my permission to contact my treating doctors directly but I am not running up and down. You want 6 months history. Contact discovery directly but I'm not paying for a consult each time to send you information. Ridiculous

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Replies (1)
Hollard Insurance
Hollard Insurance's reply19 Feb 2025, 09:10
Official
 
Hello  Nafeeza
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.