1 reviews | Active since Nov 2016

05 Nov 2016, 17:21

Ms

<p>In 2013 I got a call from a consultant at hollard telling me about the hospital plan, I joined using my edgars account, and 2016 I got pregnant and called them to find out if indeed they will cover me, they said I will be covered but I should collect the forms at the nearest edgars store, i went to wonderpark Edgars somewhere sep but i was told that they can't give me the forms i should just come back later after beeng hospitalized with my I'd and the card as long i know my account number. I went there again but was told a different story and the lady told me that she has never completed the forms, i was there for about 30min but the lady still didn't understand, that's when i asked her to give me the forms and i completed she then faxed, i got a call from hollard that i need to submit a slip from the hospital of which no one told me about it, by that time i am at limpopo and was hospitalized pretoria.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply07 Nov 2016, 08:35
Official

hello mahlwele-lerato

I would like to thank you for contacting us regarding your experience.

I am sorry that you were not told about the hospital slips when you accepted this policy.

Please refer to the e-mail sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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