Motor Extender - unilateral cancellation of policy

Have no words really... was already under no illusion regarding their non-existent service levels, but my recent experience has set a new standard for incompetence.

I was simply starting to explore the possibility of cancelling my policy (due to above-mentioned poor service levels) and Hollard decided to cancel my policy unilaterally and refunded my pro-rata premium (within two days - fastest they have ever paid anything!)

Will be lodging a complaint with the Ombud today, have the full audit trail and not even going to try to resolve internally with Hollard as that will simply waste another two months of my life, if they even respond.