LL
Lazarus L
1 reviews | Active since Nov 2014
07 Apr 2016, 18:11
MOTOR CLAIM DECLINED DUE TO POLICY CANCELLATION
HI<br> <br> I HAD A HOLLARD MOTOR EXTENDER POLICY FOR ALMOST TWO YEARS. A MONTH AGO MY CLAIM WAS DECLINED DUE TO THE FACT THAT THE POLICY WAS CANCELLED IN JUNE 2015. BUT DEBIT ORDER WENT THROUGH EACH MONTH. I WILL LIKE TO KNOW WHO CANCELLED MY CLAIM AND WHY?
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Hollard Insurance's replyOfficial
08 Apr 2016, 09:58Hello adimarelas,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply08 Apr 2016, 09:58
Official
Hello adimarelas,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***