Moth pathetic Insurance Company ever

Absoutely dismal service from Hollard Motor XTender. For years I have been paying a poliy & never claimed - the first time I have to claim i am given the run around. Send emails - over 24 hrs later - no response. Left a message for a supervisor (spoke to an agent named Maureen) - 2 hrs later - no call. Getting them to pay for a claim after a workshop advises what the problem is - just to avoid payment, they need diagnostics done - at the expense of the customer. Like who would intentionally break something on your vehicle, leaving you stranded for 5+days. When they sell the product, they don't explain all these loopholes - and then claim it's in the fine print - knowing FULL well that most people do not have the capacity to read "fine print" with the busy lifestyles we lead. Also - promises that 10% of the premiums will be paid after 3 years - does not happen. Hollard = *********** customers.