More than a month repair not even started

A claim for my car to be repaired was registered on the 26/03/2015. I took the car in to automagic and was told after a couple of days my car was sent to Renew-IT in edenvale because there was damage to the cradle. To date(12/05/2015) after I have phoned Automagic, Renew-IT and Hollard they have not even started working on my vehicle because they are apparently waiting for additionals to be approved. Hollard(Robert, apparently promoted even though he doesnt phone clients with feedback) in this whole process has not phoned me once to let me know what is happening and with my rental due back tomorrow who know how long I will be without a vehicle. I have constantly had to phone all three the companies with very little feedback as to what is happening and constantly being told I will be kept up to date and then in turn having to make phone calls to find out what is going on. <br> <br> I urgently require a response on the following concerns:<br> 1) How long before my vehicle is repaired<br> 2) What is gonna happen with regards to rental which finishes tomorrow(12/05/2015) while I am waiting for this whole dragged out processed to complete<br> 3) Actual feedback as to whats happening in the process