Money gone no service and phone last

<p>i bought a new phone took out insurance in store, paid the permiums.</p> <p>BUT when it came for me to claim there was no performance at all. after lodging a claim it took them a month to collect the phone. then it took a serious amount of phone calls and emails to get a response from them after a two month has gone by. eventualy they claimed the phone was beyond repair and demanded an access of R1000.00 which i refused to pay after going through so much trouble. they then came back to me with an offer to reduce the access fee to R200.00 for a new phone. after paying the R200 they promised to deliver a the new phone.on the day the phone should've been deleived they then gave me a new delivery date. on the follow up they claimed that the the phone gone lost and waited on feedback from their courier service provider. this is not an isolated incident there are more unhappy customers in the Game store with similar problems </p>