Money deducted but no written contract received

At the beginning of March 2015, I called Hollard and asked to sign up for Legal Insurance. I went through a lengthy call where I gave all my details and made it explicitly clear that I need a written copy of the Legal Plan Insurance so I could make my final decision. Besides, a written confirmation is also necessary so that I know what my account number is and what the terms and conditions of the contract are. The lady I spoke to agreed that this would be provided and never got back to me. On the 15th of March 2015, R120.00 went off my account and it's payment for the Legal plan with Hollard. I am shocked because as things stand, I don't even know what my account number is with them, but they are deducting money from my account.