Money Back Guarantee not paid after 3 weeks

This was a horrible experience. I am utterly disgusted and disappointed at the empty promises that were made. On the 23rd of October, I submitted my Claim fort my Money Back Guarantee. I have still not received it. After numerous phone calls, I was being advised that the funds would be available in the next 24-48 hours and I have still not received my money. I spoke to numerous consultants which could not help me, the only thing I was being told is that my case is with the Actuarial Department (It has been more than a week now). Yesterday I spoke to a consultant who said she would call me back by close of business- Nothing!!!!!!!!! I then spoke to a team leader in the Contact centre named Gerald and he said he would call me back as he has realized that my case was escalated from last week. HE STILL HASNT CALLED. I called this morning and they told me that the case has still not been touch, they are still calculating values. Gerald was apparently in a meeting and could not comer to the phone. the service that I have received is utterly disgusting! I have been a loyal; client for Hollard for more than 5 years holding 4 different policies, paying close to R800 each and every single month and this is the treatment I get??????? If Hollard is failing to pay such a small amount to me what makes them think that I will trust them to pay out my death claim should any of the people in my policies die? I have the following reference numbers: ********** ********** 799 ********** 617 ********** 086345- Sibongile Radebe ********** 866- Gerald ********** 610 When I call the contact centre, I am using my hard earned money so Hollard should just stop wasting my time and be clear on what the hell is going on. This is frustrating.