Mistreatment and Unfair treatment of Customer Service Not Willing to Pay Out

Good Morning Sir/Madam

Your speaking to Thulani Mkhize who is currently driving Mercedes-Benz GLA200 I am currently insured with Hollard Insurance and my car has been with them for 6 months now as we speak i have a problem when i bought my car it was brand new from the box and now currently i have made a claim with them for a windscreen and my car has a warranty on it. The car has the original windscreen on it and now they want to replace it with a generic windscreen the windscreen is R4200 and the original is R9500 now they want me to pay R6 714.00 yet i pay insuranc every month and plus the car has warranty on it and now they want me to replace a non original windscreen on the car yet the car has all original parts on it pleaee advise me on what to do as Hollard Insurance is taking me for a ride yet im their client and whos paying insurance every month and an acces of R6 714.00 is ridiculous?

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