Long overdue Claim TKD CLTK***

I am appalled by the level of service i have received from a company as big as hollard, it is sad really. My concern and frustration is regarding the handling of my insurance claim, which has been pending for over five months.

I appreciate the thorough vetting and assessments that are part of the claims process, but the lack of clear communication and numerous delays have left me deeply dissatisfied. I have been in regular contact with Jeanine Portela one sided chasing, as i always have to call or email to get some form of update, i have left numerous call back requests, and never been called once. i have to buy airtime every time. The overall progress of my claim seems to be hindered by persistent delays, as though to frustrate me so that i forget about it.

My primary concern is the lack of transparency regarding the reasons for these delays, as if it is being done intentionally to frustrate me. I have consistently requested information on the status of my claim and the reasons for the prolonged process. Unfortunately, the responses I have received have been vague, mostly to shut me up and drag some more and I have been informed that certain details cannot be shared with me at this time.

Recently, I engaged legal assistance to navigate this matter, as a result suddenly the reasons she (Jeanine) couldn't share became available and that there is a delay in confirming my VIN number. Hollard is too big a company to take 5 months to confirm a VIN number, there are numerous online systems that can confirm that in 5 minutes. This delay seems unwarranted, especially considering the urgency I have conveyed regarding my vehicle's condition.

To provide context, the incident in question involved a collision from behind at a RED TRAFFIC LIGHT where your client politely admitted guilt, and we promptly filed an Accident Report at the police station. I have communicated urgency arising from the fact that my vehicle is beginning to rust, impacting its condition and preventing me from using it during the holiday season, which means incurring more costs in order to move around, My work and family has been unfairly affected .

I understand that claims processes can be complex, but the lack of a clear timeline and the suggestion to take the matter to court, as proposed by Jeanine, is concerning. Escalating this matter to court is not a favorable or efficient solution, and it is my sincere hope that we can find a more amicable resolution.

I kindly request your intervention to expedite the resolution of my claim and provide the necessary details without further delay. I believe that a swift resolution is in the best interest of ALL parties and will prevent unnecessary costs associated with legal proceedings.

I trust that Hollard Insurance, as a reputable company, values customer satisfaction and aims to resolve claims efficiently. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution.

Thank you for your understanding.

TKDCLTK***