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desireleroux. desireleroux.

1 reviews | Active since Oct 2011

07 Sept 2016, 13:09

*****! *****! *****! You have on black and white you'll refund and cancel! Then you phone to say no refund and cancel in a month!!!!

<p>*****! *****! *****! You have on black and white you'll refund and cancel! Then you phone to say no refund and cancel in a month!!!!</p> <p>READ YOUR OWN LETTER AND POLICY SCHEDULE ********** 6- AND I QUOTE ''you have 30 days from the date of receiving this letter to cancel your policy. We will refund you any premiums you have paid to as, as long as you have not had a claim in that time''</p> <p> </p> <p>LETTER DATED 1 AUGUST 2016! I CANCELLED AND REQUESTED A REFUND 1 AUGUST 2016! NOW YOU HAVE THE AUDACITY TO PHONE ME! WASTE MY TIME! I KNOW WHAT THE ATTACHED SAYS - I CAN READ! IT SAYS NOTHING!!!!! AND THEN TO TELL ME I'M NOT GETTING A REFUND! YOU'RE ***** MAN!</p> <p> </p> <p>Now, today is the 7th of September 2016 already and i have still not receveived my refund!!! i have sent all my details and bank confirmation via fax and email for two months now already</p> <p> </p> <p>I do not want a call! I do not want a false response and empty promises - i Want MY money Back!</p> <p> </p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply07 Sept 2016, 13:27
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry for the service you have received from us.

Our team will be in contact with your regarding your cancellation.

Kind Regards

Lynne Lawrence

**********
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desireleroux. desireleroux.'s update07 Sept 2016, 13:34
Reviewer Update

Your ''team'' contacted me a MONTH ago regarding my cancellation and refund. I AM STILL WAITING FOR MY REFUND!!