Liability Claim Left Hanging for Months SEL0***1

We have been trying to get action on a 3rd party liability claim (SEL0***1) since December 2024 from Holland and their broker Sela Brokers. The n beginning December 2024, one of their insured customers backed up into my brand new vehicle causing damage. The insured agreed to log a claim and allow us to claim 3rd party damage. We have submitted countless documents and followed up regularly on this matter but there seems to be zero accountability or sense of urgency from Hollards part. This claim has been in the hands of Lesego Motswakae and Robynn Nell for months now and we are just having no success. When we follow up, and when they bother to respond it’s always a case of the matter having been shifted to another department with turnaround times of weeks. If this is the way Holland handles claims then they can be damn sure I will never be a customer of theirs. The service or lack thereof is disgraceful.