LACK OF FEEDBACK

I have been having endless problems with FINRITE trying to CLAIM since the beginning of OCTOBER ,I was told is that my matter is handed over to hollard underwritters that is not giving me any feedback at all APPALLING SERVICE!!!<br> my phone is lost and now FinRite is saying when my phone was lost my sim was not inside however their sales consulted never disclosed that fineprint and FSB introduced a law that protects US as customers from such BAD SERVISE from companies that don't disclose such information and Treating Customers Fairly(TCF) was not app**** and no one from hollard nor finrite has bothered them self's to contact me or give me feedback their supervisor that has failed to give me feedback as well after she agreed to come back to me. I've had Bad service but this from such a huge company like hollard s****s, I'm glad I don't have cover with them and will not motivate any one close to me to take such insurance