MM
Moemisi M

1 reviews | Active since Sept 2020

16 Sept 2020, 15:42

Kaak company Hollard Motoextender Don’t join

A very bad company that blames Covid for their incompetence. I have a claim that has been running for 4 weeks now. My badly assigned consultant is Maureen Mathogwane. First of all when I look for her, she is always on lunch or break. Strange that her colleague Nomonde is always available when I call. The worst thing it looks like they have an old technology we’re only one person who opened the claim can only work on the claim. In essence you are stuck with that *********** person for the life of the claim.

Just to process a claim they want one thing at a time and once you provide that they want something else dragging the claim. How can you pay one part of the engine part and not pay for the other? The manager Janine Wilken is on permanent meetings when you look for her. I have also escalated my complaint to the complaints department and I am still waiting 3 weeks later. In summary my claim hasn’t been paid until today after being promised it will be paid 3-5 days which was 5 days last week friday. Kaak company I tell you and will surely take my issue to the media and powerful social space. Kaak company I tell you.

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply16 Sept 2020, 16:19
Official
 Hello  Moemisi Montsho  

We are sorry that your claims experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints