Just another UNHAPPY customer

It seems that bad service is the rule not the exception at Hollard<br> <br> long story short I inquired about ST insurance with Hollard (biggest mistake ever) and communicated with a consultant called Khosi Mdhluli, she issued me with a policy number but that same day I told her to cancel since we had a sudden change of plans which I explained to her. The debit order of R1795.84 went through and I told her to reverse it, she said it would take 14 working days. 14 days came and went, I mailed her and no response. I logged a complaint via website and received 1 mail from a Rita Peterson who just asked about the complaint and policy number, I rep**** and never heard from her since. I received a call from a man who assured me the problem would be resolved by 12:00 that same day, nothing was resolved. I mailed her about a week later and copied Khosi and still nothing. I still have not received my money.<br> <br> I feel frustrated about the lack of communication, bad service, absence of feedback and disrespect with which Hollard deals with its customers. I am also shocked at the amount of people who have had an unpleasant experience with this company and my bad experience is by no means an isolated one