1 reviews | Active since Apr 2011
Its been 2 momth and no phone
My insurance was suspend and I called in to reinstate and spoke to a girl named Dipuo and she assured me it was done. After holding on the call for long I really thought she did the correct thing. It’s the second of October and no debit has gone off. I called in again only to be told that this policy is not reinstated. so my phone is not insured. I have to waiting for the 30 October? Who’s problem is it that they didn’t do their job? So should something happen to this phone it not their business till the 30th of October? What kind of service is this? This is the second time I have issues with this insurance.
Good morning Nobuhle
We appreciate the time taken to notify us of your recent experience.
I've sent you a direct email requesting for more information in order to proceed with investigation. The reason for this is to establish if your policy was successfully reinstated and also to confirm the reason why the debit order has not yet been processed.
Kind regards
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Group Customer Centricity
Good morning Nobuhle
We appreciate the time taken to notify us of your recent experience.
I've sent you a direct email requesting for more information in order to proceed with investigation. The reason for this is to establish if your policy was successfully reinstated and also to confirm the reason why the debit order has not yet been processed.
Kind regards
***
Group Customer Centricity