It's impossible to contact same agent at Hollard

I've been trying to obtain a quote to update my current Hollard insurance for over a week. Each phone call lasts ages because of the ridiculously long 'menu' that one has to wade through each time. And then you get a completely new agent, who's equally as unhelpful as the previous one was. All I want is a quote for updated car, buildings and content cover. Clearly Hollard is not interesting in retaining their clients.