Irrational decision by the insurance

15 Feb 2023, 12:44 Unauthorized usage of my car by Dent Doctor witbank My car was towed by the insurance to Dent Doctor in Witbank in November 2022 for repairs. The claim was only approved on the 2nd week of January 2023 and the replacement parts are in back order(8 to 12 weeks) and they can only place the order on the 18/01/2023 according to the information supp**** by Dent Doctor on mid January 2023. Last week on thursday the 09/02/2023, i phoned to check if the parts have been sourced, only to be told that the agent mercedes benz need a deposit and Dent Doctor can only pay the deposit on the 10/02/2023.

Something came to mind and I tracked my vehicle movement and guess what, my car has been driven since the 16/01/2023. The 1st day it was driven 7.2km, but I was told that the car is not drivable cause it may inflict more damages to ther parts. According to my tracker report, the car traveled a minimum of at least 300 meters to 3.5 Kilometers a day from the 16th up to and including yesterday the 14/01/2023. This information was supp**** to the insurance who said that the dealer says they are moving the vehicle from the storage area to the workshop in case the parts arrive. How possible is this when the vehicle has been confirmed that it is not drivable. Surprisingly, the insurance agrees with the explanation by the dealer but what worries me is the deliberate ignorance of the facts at their disposal.

The car started moving on 16/01/2023, the insurance approved the claim in mid January 2023, the parts may have been paid for on 10/92/2023 and they are in back order. So why does the insurance by such a nonsensical explanation by the dealer. Why does the dealer drive my car everyday stating that maybe the parts may arrive.

I wanted compensation for the ******** usage of my vehicle and I was specific that, the dealer should pay me the amount equivalent to what the rental companies are charging on the type of the vehicle I drive. Now I am afraid they may temper with my car to get even with since I lodged a formal complain, and I want a guarantee that my car won't be somehow tampered with. It seems like the insurance is in collusion with the panel beater since the facts are very clear but they ignore them.