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Stephanie S

1 reviews | Active since Jul 2014

19 May 2016, 11:54

Insurers that will do anything NOT TO PAY!!!

<p>My car was ****** on the 6th March 2016, however when the insurance company did a key reader report the date last driven as per the report was 3 March 2016, however the time was correct but the date wrong. due to this the insurance company has rejected my claim. .. RESPONSE FROM BMW SA Thank you for contacting BMW Customer Services. Please be advised that we take note of the contents of your email and we regret to hear of your misfortune. We have referred the matter to our technical department and herewith the response as requested. We can confirm that the key readout data, specifically the date and time cannot be re**** on unless the date and time set in the vehicle is known. Therefore, in our view this information is not reliable for insurance validation. We recommend that the matter be addressed further with your Insurer for a possible different outcome. DESPITE THE ABOVE FROM BMW SA... HOLLARD STILL REJECTED MY CLAIM!!! WORST INSURANCE EVER!!!</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply19 May 2016, 12:50
Official

We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims manager for investigation and for feedback to be provided to you once investigation is completed.

Kind Regards

Lynne Lawrence

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