Insurance *******

Please note that I had a problem with a pipe in one of my showers. There was water gushing out of the taps which we could not stop. I have a policy with Hollard. I called Hollard all to be told that I do not have a Policy (spoke to Trudy Mhlapho). After 3 phone calls to Hollard I was told that they could not find me on their system and there is no policy. The premiums are going through monthly. So where are the premiums going to???????? I am upset that I was left stranded and had to find a way to sort this out myself. No assistance from Hollard. This is shocking. The next day my policy was miraculously found. I was then told that a plumber will come out later that day. Plumber came out at 3pm but did nothing. Told me he has to send a report. Its 5 days and my taps are still not working. i dont have water in the shower or toilets. Pathetic. I am absolutely shock at the cover the insurance is giving me. I am paying a premium to ensure that I will still have my house in the same or similar manner it was before the incident. There are a pair of tabs in my shower. How can they only replace one tab and have me with 2 different taps in the shower. What about the tiles. they can not match the tiles so will replace 2 tiles around the tap with different tiles. Really. Do you think I do not care about the look of my house. It is pathetic. Hollard are CONS. My taps are expensive taps. For R2100 including labour, tiling , tap I am sure i will be replace with some cheap tap not matching mines.