Insurance claim ignored

I had purchased and insured (with Hollard) a laptop from Game store, it was ****** from me and I submitted my case number after reporting it and opening a case. Due to the trauma and experience I had gone through, I mistakenly typed 2nd December 2017instead of 20th December 2017 when stating the date I was ******. I docs and I heard no response from them since then. the agent from Game store assisted me sending my docs and they requested that I write a note and state my Dates again to correct it, I did so but never heard anything after that. Case number: DURBANCENTRAL910/12/2017 All details were sent to ********** and fax no: ********** 792