Insurance claim

I paid my premiums very well for 2 years and I did not even submit a single claim,now that my device is lost and I am in need of a phone,hollard is giving me a huge run around,I submitted a claim along with the case number and after a day when doing follow up I was then told to submit an affidavit,which did not make any sense to me.i sent them the affidavit as requested and still that was not enough as they told me to send them the screen shot of the blacklisting reference number,I then requested it from Cellc and sent it to them,now they told me to get a new ITC ref from the service provider but now Cellc cannot blacklist a phone that is already blacklisted.

I feel like Hollard is ripping me off and I am sure I am not the only one as things look . My time is wasted as well as my money.

ITC *** Ticket numbers:368846 and 425030.

Even the service that I got was pathetic from the consultants,I will never recommend this insurance to anyone and I will have my friends and family to cancel theirs as well.