Insurance Claim declined based on false allegations by Hollard

Your allegations are totally incorrect. Hollard has accused me of not

I have been using this device since the day I received it. Pollen Nkuna from Cell C Kyalami Corner also provided proof that the device was being used at the time it was ******. I have been paying every month R109.00 faithfully for years without ever claiming insurance for any of my devices. This is my very first claim ever since being a Cell C customer since 2006. I am totally disgusted with the allegations that the phone was not being used with my Cell C sim at the time it was ******, despite proof being provided by my network provider. Is this how you treat a loyal customer for who pays the account faithfully for such a long time, without once having any reversals on the account with an average spend of R1100.00 pm. @Cell C.. your Service Providers are tarnishing your name. I will not leave this matter until it is resolved and i get my claim approved..