Insurance claim

I have been paying my premiums very well for the past 4 years but when i submitted a claim on the 20th of January 2023 i was sent from pillar to post, today the 25th i called to get an update on the claim and i was told to only call again on the 10th of February because there is a long que of applications. They do not bother to update me. So now i have to buy another device while i wait until February for my claim to be processed because i have to use a phone to log in to the system at work. I would not reccomend Hollard to anyone in the world and i regret sighning up with them because they look for a small detail to drag a claim and decline it as well. So i am waiting patiently now for February because i have no choice anyway.