Insurance claim

<p>I lost a phone last month (August) and I went to claim the phone at Edgars Stores Nonesi Mall in Queenstown. There was a process where was told that they can't process the claim as the phone was not blacklisted by MTN. The phone had 2 IMEI numbers and MTN sorted out the problem and sent me proof of the phone being blacklisted. I then went to Edgars as they were the one who was dealing with my claim and up to now I still don't have a phone.</p> <p> </p> <p>I have been inconvenienced by the fact that Hollard Insurance doesn't want to process my claim saying that they are waiting for proof that the phone has been blacklisted yet the proof was sent to me by MTN and I went to Edgards to submit the proof. I am saying they don't want to process my claim because this coming Monday (12 September 2016) will mark One month since I submitted the claim for processing and I still don't have a phone.</p> <p> </p> <p>This is too much now, I have been patient far too long, please help</p>