KS
Khethiwe S
1 reviews | Active since May 2018
26 Feb 2016, 19:20
insurance cancellation
I was so frustrated and shocked to receive this sms from Hollard insurance <br> Please remember that the premium of R165.00 for your Game Cellular Insurance policy GMPOL*** will be debited on 2016-02-29. For queries contact ***.Hollard<br> <br> after all I bought the phone from Game store on a Friday and took it back on Monday because it was faulty I cancelled the insurance as well and they refunded me policy activation fee and I pleaded with them never debit my account since the phone is no longer on my position i will not appreciate if any money is debited from my account on the 29th
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Replies (1)Hollard Insurance's replyOfficial
29 Feb 2016, 08:47Hello Khethiwe31,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and contact will be made with you shortly.
Kind Regards
Lynne Lawrence
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and contact will be made with you shortly.
Kind Regards
Lynne Lawrence
Hollard Insurance's reply29 Feb 2016, 08:47
Official
Hello Khethiwe31,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and contact will be made with you shortly.
Kind Regards
Lynne Lawrence
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and contact will be made with you shortly.
Kind Regards
Lynne Lawrence
