SW
Sharon W
1 reviews | Active since Feb 2023
13 Feb 2023, 15:09
Insurance
I need advice please... I have insured my TV for R10 000.00 It blew up the insurance do not want to replace for the amount of R10 000.00 even though I have noted my insurance is for replacement value... Now they want me to buy something far cheaper and specifically because it is on sale - so are rushing me to buy now because the sale ends tomorrow 14 Feb - is this ethical? Can they do this? Second part of my question - shouldn't they buy the TV and deliver it my house? Your advice would be appreciated
Helpful (0)
Replies (6)0
Replies (6)
Hollard Insurance's replyOfficial
13 Feb 2023, 16:02Hello Sharon
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Hollard Insurance's reply13 Feb 2023, 16:02
Official
Hello Sharon
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
SW
Sharon W's updateReviewer Update
17 Feb 2023, 11:12Still no reply?!
SW
Sharon W's update17 Feb 2023, 11:12
Reviewer Update
Still no reply?!
SW
Sharon W's updateReviewer Update
18 Feb 2023, 13:46I am sorry Customer Resolution Team... I did not receive any call from you, nor did I receive your full details for me to return your call as noted... which number did you call as I did not provide a number!?
SW
Sharon W's update18 Feb 2023, 13:46
Reviewer Update
I am sorry Customer Resolution Team... I did not receive any call from you, nor did I receive your full details for me to return your call as noted... which number did you call as I did not provide a number!?
SW
Sharon W's updateReviewer Update
03 Mar 2023, 12:12Hello
All I want is for you to answer my question
You do not require my details as noted for that
Just give me an answer!
All I want is for you to answer my question
You do not require my details as noted for that
Just give me an answer!
SW
Sharon W's update03 Mar 2023, 12:12
Reviewer Update
Hello
All I want is for you to answer my question
You do not require my details as noted for that
Just give me an answer!
All I want is for you to answer my question
You do not require my details as noted for that
Just give me an answer!
SW
Sharon W's updateReviewer Update
03 Mar 2023, 12:14With reference to you stating you called me....
I did not receive any such call
No name was left
No number was left for me to return a call
I also note the number you are referring to is not my number!!
I did not receive any such call
No name was left
No number was left for me to return a call
I also note the number you are referring to is not my number!!
SW
Sharon W's update03 Mar 2023, 12:14
Reviewer Update
With reference to you stating you called me....
I did not receive any such call
No name was left
No number was left for me to return a call
I also note the number you are referring to is not my number!!
I did not receive any such call
No name was left
No number was left for me to return a call
I also note the number you are referring to is not my number!!
SW
Sharon W's updateReviewer Update
16 Mar 2023, 13:11Finally an answer!
Thank You!!
I understand the depreciation part
What I do not understand is that the original TV cost R10 000 - you note ...
then we are placing you in the same position you were in prior to the loss..... the current TV does not cost R10 000 - in fact only R4500 nor is it the top of the range like the previous tv...
As noted - In the insurance inventory - we noted that the tv replacement cost is R24 000.00 - why then does one do an inventory AND include replacement cost please?
Regards
Sharon
Thank You!!
I understand the depreciation part
What I do not understand is that the original TV cost R10 000 - you note ...
then we are placing you in the same position you were in prior to the loss..... the current TV does not cost R10 000 - in fact only R4500 nor is it the top of the range like the previous tv...
As noted - In the insurance inventory - we noted that the tv replacement cost is R24 000.00 - why then does one do an inventory AND include replacement cost please?
Regards
Sharon
SW
Sharon W's update16 Mar 2023, 13:11
Reviewer Update
Finally an answer!
Thank You!!
I understand the depreciation part
What I do not understand is that the original TV cost R10 000 - you note ...
then we are placing you in the same position you were in prior to the loss..... the current TV does not cost R10 000 - in fact only R4500 nor is it the top of the range like the previous tv...
As noted - In the insurance inventory - we noted that the tv replacement cost is R24 000.00 - why then does one do an inventory AND include replacement cost please?
Regards
Sharon
Thank You!!
I understand the depreciation part
What I do not understand is that the original TV cost R10 000 - you note ...
then we are placing you in the same position you were in prior to the loss..... the current TV does not cost R10 000 - in fact only R4500 nor is it the top of the range like the previous tv...
As noted - In the insurance inventory - we noted that the tv replacement cost is R24 000.00 - why then does one do an inventory AND include replacement cost please?
Regards
Sharon