Insuarance Claim

Good day

i'm writing this review on behalf of H Kekana id no: *** who have an insurance cover with Hollard for almost 2 years now. he was involved in a car accident 3 weeks ago and when he went to Hollard to log a claim , he was advised that he is only covered for Theft and Hijack .The client was not aware that his only covered for theft and hijack. The policy was sold to the client telepathically ,and the client never received the policy documentation ,and as far as i know the client shoud recieve the policy document after 30 days according to FAIS ACT.

If the the client was aware that he was covered for Theft and Hijack , may request we the recording of the conversation between Mr H Kekana and your representative .

Patricia Sebeko was responsible for this case and she handed over the case to Maris not sure if i got the name correct.

The insurance company never Asigned the Accesor to go and inspect the vehicle . Th Vehicle was inspected through photos, Mr H kekana was asked to send the photo.

Mr Kekana is still waiting for the Accesor to come an inspect the vehicle , and we have the outcome already, how is that possible even?

The client was send from pillar to post and they never called him for update, they promised to call him and never called.The person who was liable for investigating was not doing his/ her job. The client should not be treated like a number .

What i'm asking from Hollard insurance is to review the claim.I personally feel H kekana was not treated fairly . May i also request the senior to interven to the matter. This is not acceptable especially if you pay for the services .

May you please Re-look at the outcomes and come to some sort of arrangement .Otherwise we have no choice but to take the matter further.

Mr H kekana was not treated fairly.

my contact details *** \***

Claim no: *** & *** Patricia *** Maris ***

Regards