Innovations excess

<p>Claim No; 740070</p> <p> My motor vehicle was in an accident 25/10/2012.</p> <p> My vehicle was sent for repairs and had to pay an excess of +- R5200 to release the vehicle.</p> <p> Hollard told me that I should get the money back from the other party as this was their fault.</p> <p> After 3 years of phoning and getting nowhere, this is the response I get back today 30/05/2016 ("the file was closed on the system as we were unsuccessful with the recovery")</p> <p> What do I do after this, as this is my money and want an explanation please?</p>