*****ing money from our account after cancellation ID

I have been unable to reach Hollard by phone. It has come to my attention that Hollard has deducted money from our account twice after the policy was cancelled. This is unacceptable, and I require a manager to contact me before 14:00 today. If I do not receive a response, I will escalate the matter to HelloPeter, the newspapers, and other consumer websites that handle insurance-related complaints.

It is highly irregular for a premium to be deducted after a policy cancellation. Please address this issue immediately and refund the deducted amount, or I will take further action as mentioned above. I sent the above email to Hollard, and the response I received was disappointing.

Hello!

Thank you for contacting Hollard.

We have received your email, and you can expect a response to your query within 2 business days. If you do not hear back from us, please contact our call centre on ***(Standard rates apply).

Kind Regards Customer Service Team

Hollard does not know what Customer Service is.

The policy was cancelled in November. Our original premium, before cancellation was R1601.02 and deducted in December. After our broker phoning and emailing it was finally refunded. The reason given for not refunding it was that staff were on leave, which is not our concern. Additionally, R2095.84 was deducted yesterday on the cancelled policy, bringing the total deducted after cancellation to R3696.84. I will never recommend Hollard to anyone. Fortunately, we have a broker who is on our side.