Ineffective Claim Process

Please refer to my first report.<br> <br> Khensani called me on the 28th of Jan 2016 and she told me, she has approved my claim i will pay R5000 excess and i agreed, and Apollo panel beaters in George are not in Hollard's panel so we agreed that she will send a request to the assessors to tow the car from Apollo to panel beaters that are in Hollard's panel in George and she will come back to me on 29th of Jan 2016 but she never did till today.<br> <br> I called the claims department yesterday to find out have they took the car from Apollo and when are they starting to repair my car, and Eddie Khumalo told me about the same request that was sent and there has been no movement yet. He had to send a request again to the assessors to take the car to either Revamp Body works or Willies panel beaters which are in Hollard's panel in George. <br> <br> This is my second report on the same issue again, i have had enough of the way my claim is handled and how Hollard has failed me to deliver their service as promised. I have been calling the claims department almost everyday to find out when are they starting with the repairs on my car. I'm deeply sickened, disappointed and disgust by the customer service I got!