SM
Sihle M
1 reviews | Active since Sept 2024
27 Sept 2024, 12:14
INDECISIVENESS BY HOLLARD (NO CAR FOR ALMOST 3MONTHS)
My car was spiked on the 7th of July and its now almost 3 months without a car, my claim was investigated which delayed the claim for about a month, when repairs to the cars actually started hollard changed the approved repair amount with renew-it, which led to renew-it having to stop repairs as they had already bought parts , Hollard and renew it have been having "back to back meetings" where they have failed to make a decision regarding my car which has left me without a car for the past 6 weeks, no car hire was offered during this time, i still dont know what is happening with my car as hollard and renew it are still meeting to "have a way forward"
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Replies (1)Hollard Insurance's replyOfficial
30 Sept 2024, 07:52Hello Sihle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply30 Sept 2024, 07:52
Official
Hello Sihle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
