Incredibly anger customer who requires assistance with matter urgently!!!!!

Hollard Moto Extender is the worst service i have ever received in my life. They are slow, the delay everything and the staff have very terrible attitude, all the time. I submitted a claim on the 3rd of October and untill today 2 weeks later i have not received any feedback. Every single person i have dealt with goes on leave and does not hand over anything to anyone and i have to call and email over and over again to get any form of help. They also lie and say they have done something when they haven't and they are not even sorry about it. This is the worst experience of my life and i urge anyone looking for any type of insuarance to not use Hollard. They are literaly the worse. Even their rankings speak for themselves. I need a way to urgently escalate this matter and even their complants line take up to 2 days to get a response. If i don't get any response today, i will escalate this matter to te ombudsman. These people cannot continue to think they can treat people like this and get away with it.