kP
kagiso P

1 reviews | Active since Jul 2013

30 Jun 2017, 12:55

Increase in car insurance premium without notice

<p>I have taken car insurance with Hollard Insurance and my premium was R1178.29, then all of a sudden i get debited R1423.89 without any notice what so ever.</p> <p> </p> <p>When i call the Call Centre the lady i spoke to says my premium has been increased because of my NCB form of which i have sent months ago.</p> <p> </p> <p>i have reference numbers of consultants thats ive spoken to to confirm with them that is there anything else i need to do or submit so that i wont have any issue in an event of an accident, both consutants checked their system and told me "No Mr Pelesa all is fine".</p> <p> </p> <p>the first lady i spoke to was Lilain (ref : 1/ ********** 307), then the other gentlemen was Kabelo ref: 1- ********** 010, </p> <p>and agin i distinctively asked if "there is anything else i need to do on my side"</p> <p> </p> <p>ok maybe for some reason there is something wrong with my NCB, WHY WAS I GIVEN THE CHEAPER PREMIUM TO BEGIN WITH?</p> <p>i chose Hallard because they were the best and gave me a good premium not knowing they got a slick plan under their sleeve, ****** ******</p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply30 Jun 2017, 14:39
Official

Hello kcpelesa

Thank you for contacting us.

I am sorry that your premium increased without notification.

Please refer to the email sent to you and respond accordingly,

Kind Regards

Lynne Lawrence

***

kP
kagiso P's update17 Jul 2017, 10:05
Reviewer Update

This is jus nonesense, its been 2 weeks now and after 4 emails to Lynne Lawrence, still no assistance.

what was the point of you getting intouch with me only to avoid all my follow up email.

you honestly are making Hollard look bad if this is how you treat all customer or maybe its because im black.

totally BULL ****TTT