incorrect billing

<p>A couple of weeks ago i took up a family cover with Hollard, all good and well, they promised to have my policy docs delivered in no time, they didnt do that, i then asked them to put a hold on my 1st debit order until end of June , which they ignore, went ahead and debited my account, so i reversed the paid, strangely thereafter i have been getting endless calls about the return debit order, but no one cared to call me when i requested the debit order to pause,so one lady from complaints team called , all apologetic, and said we will sort everything for you and get back tp you soon, becoz we need info from our external social media company, no call from her sinc e thursday last, and these guys dont come cheaper, they prices are ******ionate, im thinking of cancelling my policy because we went off on a bad start</p>