Incorrect Billing

I have recently added Home contents to my Car Insurance policy. I was told the new monthly payment would be R1089.40<br> <br> On my next payment my account was debited with R1500.23. The debit order failed because of insufficient funds. I called the call center and was told that It was more because of pro-rata charges.<br> <br> I asked for a breakdown of these charges as well as the last call recording for when I added the home contents. They told me I would receive it on e-mail. <br> <br> It is now 10 days later and still no e-mail or any feedback whatsoever.<br> <br> Two days after the failed debit order Hollard goes at it again by deducting R410.83. This time it went through. Now I have no idea what is going on and what the real actual amount is and how they calculated anything.<br> <br> I was not informed that this amount would be deducted. This is against the law. If I do not get properly assisted over the next seven days I am going to refer this matter to the Short Term Insurance Ombud for further investigation. <br> <br> You can not just take any amount of money you wish without my consent! This is unacceptable.<br> <br> The debit order that bounced cost me R139 in bank charges. I demand that Hollard refunds this amount!