INCONSTISTANCE & SELECTIVE PAYMENT METHODS-Claim no ***

Good Day I recently registered a household item claims with Hollard. Claim number ********** A few weeks ago I had a break into my house. Like a responsible person I thought I had a good household insurance in the form of Hollard. I have been with the company for a couple of years. I wrote down a list of items which were ****** and some I still had invoices and others none but I produced photos as proof of ownership.

Every item claimed I either have photos or invoices. Hollard agreed to pay all of the items with photos expect for my expensive Mont Blanc backpack. I have submitted more that 5 photos to the assessor proving that I am the owner. But they refuse to pay for it. BUT to my surprise They agree to pay for items like sneakers, playstation, FIFA games all of which I had no invoices BUT Pictures for them. When I ask why Hollard say well those items are not as expensive as Mont Blanc and they gave me the benefit of the doubt. This is very disturbing because its not consistent. Same way of claim but other items cause they are cheaper in value they PAY but another Item which I have produced so many pictures of that Iam indeed the owner they refuse because its more expensive to pay.

I find this practice *********, inconsistent and very selective. Such company doesnt deserve my money. The rules should be app**** across the board doesnt matter whether an item costs R 1000 or R 10 000.