1 reviews | Active since Jun 2010

05 Jul 2017, 16:24

*********** Edcon staff

<p>My cellphone got damaged and I had insurance with Hollard through Edgars, so I brought it in to Jet Kenako Mall. I have waited for over 3 weeks and when I go to the store to enquire I am informed I should wait for a call from the store as they dont know when my phone will arrive. Yesterday i received a call to come and collect my phone not at Jet Kenako Mall but Edgars Active Kenako Mall, so IU procided to go and collect my device but upon my arrival I was informed that my phone was sent back and when I asked the lady at the store informed me she noticed that the phone was dropped off at the wrong store, I then went to the store I had taken my phone ot and they also informe dthe usual story to wait for them to call me. I am so tired off the back and fourth and would just like my phone to be delivered to me at home to avoid me having to deal with *********** people at the Edcon stores.</p>

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply06 Jul 2017, 08:45
Official

Hello floyd25

Thank you for contacting us.

I am sorry that your phone was sent back and you don’t receive calls as promised.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

***

's update28 Jul 2017, 13:50
Reviewer Update

Lynne Lawrence from Hollard insurance sent me an email requesting my personal details which i sent to her but since then she hasn't come back to me. Now i have been waiting over 2 months for my phone to come back from repairs, thia is the worst service I've ever received and will make sure I inform people not to take their insurance due to this.