SJ
Sinead J

1 reviews | Active since Oct 2015

21 Sept 2016, 12:08

*********** Delivery Procedure

<p>I would just like to express my utter disgust in the way you guys deliver your goods to clients. </p> <p> </p> <p>I was advised that my cell phone would be delivered to me today at my work place.</p> <p> </p> <p>Yes, thank you. I received the device BUT really guys? Is this the way you carry out your deliveries?</p> <p> </p> <p>I got to work and got an email from reception to come and collect my package. To my surprise, it was my cell phone, which was thrown into the delivery rack... nowhere on the packaging does it say it is a cell phone and that it should be handled with care or whatever. It was not even in a ****** box. My word!</p> <p> </p> <p>What if it got lost, damaged, etc...</p> <p> </p> <p>No one even contacted me telling me it is here, when my sisters number is stipulated on the damn package. </p> <p> </p> <p>You guys SUC****</p> <p> </p> <p>Not only, does my policy say a claim is dealt with in 72 hours. I had to wait 2 weeks, with every person just passing the buck... and then I still receive my goods this way? </p> <p> </p> <p>pffft!!!! I will be sure to be on the lookout for other deals.</p>

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply21 Sept 2016, 13:47
Official

Hello SaarahNayd

I would like to thank you for contacting us regarding your experience.

I am sorry for the manner in which your cellphone was delivered.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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