*********** call centre personel

https://www.hollard.co.za/binaries/content/assets/hollardcoza/pages/personal/hospital-cash-back-plan/hospital-cash-back-plan-claim-form.pdf - why bother having this on your website, when you can't use it. I call for a reference number and your call centre is 100% confused. I have made 2 calls and wasted an hour of my time. Now I await an e-mail, which I guarantee I won't get because your call centre agent cannot spell the word 'mania'. I spelt my e-mail address 3 times, but know she wont get it right!!. You make it very difficult for people to do business with you! All I need is a reference number, for YOUR form!