Incompetence from claims to complaints department!!!

<p>I have logged a claim with Hollard which took longer than it should for the following reason/s;</p> <p>The claims administrator was off sick... Claims supervisor left work untouched, meaning if there is a staff member off sick, the company shuts down in other words, seems like claims progress is at individulas discression at Hollard. I then wanted to log a complaint regarding the claims department for their incompetence and guess what? Claims department is just as incompetant, I received an acknowledgement email for my complaint, but that was the last, I then followed up almost a week later and then another 10 days later on my follow up and nothing. Two things I am now going to do is, obtain Insurance ombuds because its ridiculous that Hollard internal is the beginning and the end of a bad service complaint and secondlt cancel and urge my family to do the same, their service is NOT free and not worth such ******* service, how dare they charge clients for such poor quality service!</p> <p>Individuals that need to be acknowledged for their horrible service are;</p> <p>Badumile Gema - Claims administrator "Do you really want to be there"</p> <p>Nkululeko Mayaba - Claims supervisor "Moment of silence"</p> <p>Waheeda Namlall - Complaints dept. "This is where you shine & not in a good way"</p>