Incompetence and lack of service and communication with claim from Hollard Insurance

Good day

We are absolutely disgusted with the poor service and communication with Hollard regarding our building claim. This is the first time that we are claiming since we've taken the policy

We had a kitchen fire on Sunday. I called on Monday morning to lodge the claim. Till today, Friday 4th December, no one has called to arrange for an assessor to come through. My husband was injured in this fire as well and hollard has not played their part. I was only contacted twice to confirm that an assessor will come through. This was on Tuesday the 1st. Thereafter we received another call to ask if anyone has come. It's now Friday and I've called 3 times with no response to my claim. Our kitchen is in a state of disaster and in a unhygienic condition as we had to leave it as is for the assessor to come through.

It's now almost 5pm, hollard offices are closed for the weekend. Knowing that, I still haven't received a call????????!

I now have to wait 2 days more to contact them. Your service is pathetic. If my house burnt down what would you guys have done????? Waites a whole week as well.

If I do not get a call, I am calling the ombudsman. This is disgusting!!!!!!

I will never recommend you guys to anyone.

Colleen Padayachee ***