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n.ndwalane n.ndwalane
1 reviews | Active since Aug 2016
28 May 2020, 14:18
Incompetence
A month ago I claimed from my Game insurance company for my lost cellphone. I paid in the excess required and I asked for a cash payout. I was advised that Hollard will be taking over the case and issue authorisation to pay my claim. It has been TWO weeks since and I have received NO RESPONSE from either of the companies. I find it appalling that a small claim such as mine would take sooo long to be approved and paid out. Hollard claims we always get something out. Well, the only thing I have gotten out is lazy and poor servicing!!!!
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Replies (2)
Hollard Insurance's replyOfficial
28 May 2020, 14:31Hello Zola Bella-Gioia Ndwalane
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Insurance's reply28 May 2020, 14:31
Official
Hello Zola Bella-Gioia Ndwalane
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
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n.ndwalane n.ndwalane's updateReviewer Update
29 May 2020, 13:15Thank you for willing to take this matter up. However, all I have received since your intervention is a call from Finrite whom Hollard have underwritten and they are shifting the blame and delay to Hollard. According to Finrite, Hollard are the ones who have an obligation to grant the request and authorise for the claim to be paid.
I asked them for Hollards number and I was given the numbe for the Ombudsman's office. Perhaps this is the channel I should follow to put this case to rest?
I asked them for Hollards number and I was given the numbe for the Ombudsman's office. Perhaps this is the channel I should follow to put this case to rest?
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n.ndwalane n.ndwalane's update29 May 2020, 13:15
Reviewer Update
Thank you for willing to take this matter up. However, all I have received since your intervention is a call from Finrite whom Hollard have underwritten and they are shifting the blame and delay to Hollard. According to Finrite, Hollard are the ones who have an obligation to grant the request and authorise for the claim to be paid.
I asked them for Hollards number and I was given the numbe for the Ombudsman's office. Perhaps this is the channel I should follow to put this case to rest?
I asked them for Hollards number and I was given the numbe for the Ombudsman's office. Perhaps this is the channel I should follow to put this case to rest?