Inactive Hollard policy still taking premiums

Good day,

I canceled my policy with Hollard telephonically end of November, they told me that someone will contact me to confirm the cancellation, they never did. On my side, I canceled the policy, still, on 7 December, they took R732.87 from my account for an inactive policy.

I phoned Hollard on 8/12/2020 and got through to a lady by the name of Lesego Motseeng, she said the payment is not reflecting on their side and I need to send the proof of the debit order from my account. I did send this and had no correspondence from her whatsoever, however, the money has been paid back into my account on 9/12/2020.

Although, after sending many emails to Lesego, she did not come back to me in any way. I did not make contact again because the money was refunded.

Now again on 24 December 2020, the amount of R732.87 was taken from my account again. Once again, for a policy that is inactive. I did receive the letter confirming the cancellation of the policy on 8/12/2020. Why take money again?

I phoned Hollard now again, as I can still not reach Lesego on her direct line, I got through to complaints, explained my story, they put me through to customer service where I spoke to a consultant, explained the whole story again, he wanted to investigate, I want my money, I asked to speak to the supervisor and he then hung up.

I feel that Hollard is now *****ing my money and I want this resolved TODAY!!!

I am truly dissatisfied with the service I received, and truly am happy to have left Hollard to move to a company that appreciates me as a client.

Contact details for Lesego Motseeng - *** - Lesego Motseeng <***>

My policy number - ***

I truly hope this matter can be resolved soonest.