Impossible to cancel insurance contract

Good day,

I took out cell phone insurance through Hollard at Truworths in 2013. I subsequently purchased a new cell phone in May 2017, and wish to cancel my current cell phone cover through Hollard.

I tried phoning the Finrite call centre numerous times to cancel the contract, but had to wait each time indefinitely for a call centre agent to answer the call.

I also sent e-mails to Truworths and Finrite on 28 June to escalate the problem, and logged a call on Hollard's website. The only response I received was from Truworths advising me to contact Finrite directly.

I then went to a Truworths store in Cape Town to request the cancellation of my contract. The assistant faxed a letter through to Finrite requesting the cancellation.

My account was again debited at the beginning of the month, and I have not received any communication from Hollard and/or Finrite in this regard.

It seems impossible to cancel one's insurance cover with Hollard, which does not present fair treatment of a customer to me.