Ignored E-mails and Calls...And Still have the audacity to charge me for ********** service

<p>I purchased a laptop from Game (Bayside Mall) in May 2016 and upon ppurchasing my laptop I was offered insurance for it. i already had household insurance but I was conviinced it would be a good idea to get their insurance while I waited for my insurance company to cover my laptop. I told them I only wanted the Hollard Insurance for 1 MONTH only . I was told this would be possible and asked that the consultant send me this notification in writing. </p> <p> </p> <p>I waited a week and a half and had still not received the e-mail. I had to waste my time and go into the store to find out why I hadn't received the e-mail - to which I received a pathetic excuse 'we have to fax the request to our head office' . I told the consultant to e-mail me the notication which was sent - this eventually happened the next day. </p> <p> </p> <p>At the end of July I noticed Iwas charged for Hollard Insurance again which was not supposed to happen - I was only supposed to be charged for the month of June. I tried to contact the Hollard Insurance Team and after being on hold for half an hour was transferred to the wrong person, this happened about 4 times before I was cut off. </p> <p> </p> <p>How it possible that no one knows who to transfer a call to?!</p> <p> </p> <p>I received an sms to say that I was going to be charged for their insurance AGAIN! Afrter continuously trying to cancel this insurance and no one being able to help me I resorted to contacting Game Bayside directly. They keep taking my details down and assuring me someone would be contacting me. I spoke to a RUDE young lady Quincy who **** and said she would get hold of her managers whho would assist me - that was 3 weeks ago. Im STILL waiting for her managers to call me. Last Saturday I went into the store to try find out what was happening and had to hold my self back from verbally abusing her because her attitude stinks - She is rude and obnoxious. I actually told her I'd be writing a formall complaint about her and the terrible service from Hollard. Again she assured me she would get someone t oo contact me on Monday - it is now FRIDAY! </p> <p> </p> <p>I am beyond furious that no-one has the decency to return my phoonce calls or at best respond to my e-mail and tell me you're working on my query. </p> <p> </p> <p>If no one contacts me I will have to take some sort of legal action because they are charging me without my consent - I do not have the time to go to the bank every month to try and reverse the charges. </p> <p> </p> <p> </p>