DS
David S
1 reviews | Active since Jun 2012
26 Aug 2022, 13:37
Ignore all correspondence and refuse to assist.
I have wrongly paid my insurance into Hollard Life instead of Hollard short-term insurance. I have now been struggle since 11 August 2022 to recover this money. Nobody at Hollard is willing to assist me. I am sending e-mails daily to inquiries and complaints and nobody is responding back. The call-center is also incapable to assist me. R11000.00 is a lot of money to ignore and then still operate with the knowledge that you are not insured. I have never experience a company so bad that they willingly ignore all your correspondence.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
29 Aug 2022, 16:26 Hello Mr Strydom
We are sorry that your experience has led you to contact us with a complaint
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Kind Regards,
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Kind Regards,
Hollard Insure Complaints
Hollard Insurance's reply29 Aug 2022, 16:26
Official
Hello Mr Strydom
We are sorry that your experience has led you to contact us with a complaint
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Kind Regards,
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Kind Regards,
Hollard Insure Complaints
DS
David S's updateReviewer Update
30 Aug 2022, 08:25I was contacted telephonically and via e-mail on Friday and after that my complaint is being ignored again. No response again!! Natasha Vos & Tinah Mawunda.
DS
David S's update30 Aug 2022, 08:25
Reviewer Update
I was contacted telephonically and via e-mail on Friday and after that my complaint is being ignored again. No response again!! Natasha Vos & Tinah Mawunda.
Hollard Insurance's replyOfficial
30 Aug 2022, 11:33Good day,
We received the approach made by yourself to the Short-Term Ombudsman and responded accordingly on the approach. Under normal circumstances, once the Insured has approached the Ombudsman, all correspondence with the client is ceased from our side until the ruling is made by the Ombudsman.
Kind regards
Hollard insure complaints
We received the approach made by yourself to the Short-Term Ombudsman and responded accordingly on the approach. Under normal circumstances, once the Insured has approached the Ombudsman, all correspondence with the client is ceased from our side until the ruling is made by the Ombudsman.
Kind regards
Hollard insure complaints
Hollard Insurance's reply30 Aug 2022, 11:33
Official
Good day,
We received the approach made by yourself to the Short-Term Ombudsman and responded accordingly on the approach. Under normal circumstances, once the Insured has approached the Ombudsman, all correspondence with the client is ceased from our side until the ruling is made by the Ombudsman.
Kind regards
Hollard insure complaints
We received the approach made by yourself to the Short-Term Ombudsman and responded accordingly on the approach. Under normal circumstances, once the Insured has approached the Ombudsman, all correspondence with the client is ceased from our side until the ruling is made by the Ombudsman.
Kind regards
Hollard insure complaints