If your insurance policy is with Hollard or underwritten by them, I wish you all the strength because you will need it!

This matter has been with the Customer Resolution team for over a month. I sent an email directly to that team because I understand that one should raise a complaint directly with the organisation before using alternative avenues. I sent you guys the first email on the 29th of February 2024. I have provided all additional information including email trails that have been requested by you. I have even tried to follow up multiple times. Does one have to complain on a public platform in order to be assisted by your company? I don't know how many times I have stressed the gravity of this situation and have shown that I am willing to provide any supporting documents requested. What upsets me is that I didn't go looking to enter into a business relationship with your organisation however, I found myself having to deal with you because my insurance was underwritten by you. Three years later and your company is still the bane of my existence. It's the 2nd of April 2024 and my dispute that is sitting with the customer resolution team is still not resolved. I am sorry but this response does not make me feel any different because I have been dealing with this exact team from the onset. Perhaps one has to try their luck with the Ombudsman.