kL
kennedy L

1 reviews | Active since Mar 2013

20 Jun 2022, 09:07

IF YOU WANT TO BE TORMENTED - HOLLARD WILL BE THE RIGHT DESTINATION!

I have since reported a car accident from Hollard insurance from the 15th of November 2021. My car was only booked for repairs on January 2022. My car is still booked in for repairs until today. I am appalled by the people who are placed in positions to assist us as customers with our queries. There is no tormenting experience like this one. Lack of urgency, awful communication (actually, no there's no communication unless you communicate first), no remorse/sympathy. I am simply gaatvol by this. I pay my monthly car insurance premiums and now I can't get a decent service from Hollard. Craig Sono you've been nothing but a nightmare in my life - no communication, no sense of urgency, no respect, just POOR SERVICE FROM YOURSELF AND THE COMPANY THAT YOU REPRESENT!!!

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply20 Jun 2022, 10:29
Official
Hello Kennedy

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will be providing you with feedback.

Regards
Hollard Insure complaints. 
kL
kennedy L's update20 Jun 2022, 10:45
Reviewer Update
Thank you for prompt response.
I will wait for your feedback - I'm extremely angry with your stuff member, I want absolutely nothing to do with him. If you can get someone lively that will be great - sorry to say but he's just a pain.
Hollard Insurance
Hollard Insurance's reply20 Jun 2022, 14:58
Official
Good day Kennedy,

We have noted your comment. Thank you. 

Kind regards